Customer Testimonials

I have ordered from Hookaset 3 times in the past couple of weeks and everything has been great! Product always arrives on time thumbs up to FedEx as well. One of the brands of shisha i ordered was discontinued and customer service was kind enough to call me and let me know they would be substituting, they even through in an extra free bag of shisha! I see lots of complaints of people receiving dirty hookahs. Rinse them out before use people! These hookahs come from the warehouse chances are there may be a bit of dirt or grime. All in all Hookahset will be my go to place for anything hookah. -Hector ... Read More Less

I must say i was worried based on the reviews below however it seems that this company may be turning things around. My experience with Hookahset went great. I emailed them prior to placing my order to confirm if items i was looking to purchase was in stock. I received a response back the next business day, placed my order Wednesday afternoon and received my package that Friday. Everything i ordered came in and was in good condition. Keep up the good work Hookahset i will definitely be ordering from you again! ... Read More Less

Please be carful when you purchase from these people. You're order is always out of stock. Why will they allow you to make an order that they don't have in stock. I was ordering a shisha that I've always ordered for a certain price, the website displayed that price, but when I added it to cart then it changed to higher price. I called and he said that he will correct that but changed it to a 44 instead, but said that he had the triple apple and that was not on clearance. It turns out that they don't have that and wanted me to get the clearance shisha. They say anything to make you purchase then they call you to change it. Please don't order from them. Bad customer service. ... Read More Less

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I guess they get so many bad reviews that they've stopped posting them all together. Dirty middle eastern scum

I'm pretty sure 90% of the staff here is mildly retarded. Either that or they just don't care about helping you with your problems. Every person you get explains different policies and rules, the only thing they all seem have in common is their refusal to help.

The best deal i got was in black friday! thank you very super fast shipment however my previous order you guys forgot my rose gel shisha and still charged it i tried contacting you and i even emailed you the receipt and no answer. I also dislike the fact sometimes in your website it says you guys have certain flavors of shisha and in the end i only get different phone calls saying most of my order has been sold out.